There was an upper floor fire at 6:49am Eastern time Saturday 4/15/2017 with subsequent water and soot damage (but not heat damage)
The servers are destroyed.† The next step is ongoing data recovery.
This could take quite awhile.† We recommend that customers immediately open at least a short term hosting account elsewhere.
Update 10am Eastern time 4/18/2017
The mail server is up and running on borrowed hardware for now.
Web content for currently recovered site can be downloaded via FTP from
FTP Server: mail.extrasecurity.com
If the default FTP port 21 is slow, try to connect your FTP client to port 4321
A free FTP client can be downloaded at
The control panel is available at http://cpanel.ssl21.com
For those who donít understand what a FTP client is, use this link